CANCELLATION POLICY

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At www.therehabstreet.com, we understand that life can be unpredictable, and sometimes plans change unexpectedly. If you need to cancel your order or appointment, we offer a cancellation policy with the following terms and conditions:

 

Order Cancellation:

If you need to cancel an order, please contact our customer support team at info@therehabstreet.com as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel your order if it has already been processed and shipped.

 

Appointment Cancellation:

If you need to cancel or reschedule an appointment, please contact our customer support team at info@therehabstreet.com at least 24 hours before your scheduled appointment time. If you fail to provide at least 24 hours' notice, we reserve the right to charge you a cancellation fee.

Please note that cancellation fees may vary depending on the type of appointment and the notice given. We will inform you of any cancellation fees at the time of your appointment booking.

 

Refunds on Cancellation:

If you have cancelled an order or appointment and are entitled to a refund, we will issue the refund to the original payment method within 5 business days. Please note that refunds will not be issued for the following:

• Products that have been used, damaged, or altered in any way.

• Services that have already been provided, unless the cancellation is due to an error on our part.

 

Changes to Cancellation Policy:

We reserve the right to modify this cancellation policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

If you have any questions or concerns regarding our cancellation policy, please contact our customer support team at info@therehabstreet.com.

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REFUND AND RETURN POLICY

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We want you to be completely satisfied with your purchase from www.therehabstreet.com. If for any reason you are not satisfied, we offer a refund or exchange within 7 days of your receiving the product, subject to the terms and conditions outlined below.

 

Refunds:

If you are not satisfied with your purchase, you may request a refund within 7 days of your receiving the product. To request a refund, please contact our customer support team at info@therehabstreet.com. You will need to provide proof of purchase and the reason for the refund request. Once your request has been approved, we will issue a refund to the original payment method within 5 business days.

Please note that refunds will not be issued for the following:

• Products that have been used, damaged, or altered in any way.

• Shipping and handling fees, unless the product was defective or damaged upon arrival.

 

Exchanges:

If you would like to exchange your purchase for a different product, please contact our customer support team at info@therehabstreet.com within 7 days of your receiving the product. You will need to provide proof of purchase and the reason for the exchange request. Once your request has been approved, we will provide you with instructions on how to return the original product and receive the new product.

Please note that exchanges will not be granted for the following:

• Products that have been used, damaged, or altered in any way.

• Shipping and handling fees, unless the product was defective or damaged upon arrival.

 

Returns:

If you received a defective or damaged product, please contact our customer support team at info@therehabstreet.com within 7 days of your receiving the product. You will need to provide proof of purchase and a description of the defect or damage. Once your return has been approved, we will provide you with instructions on how to return the product and receive a replacement or refund.

Please note that returns will not be granted for the following:

• Products that have been used, damaged, or altered in any way.

 

Shipping:

If you are returning a product, you are responsible for paying the shipping costs. If you are requesting a refund or exchange due to a defective or damaged product, we will cover the shipping costs.

 

Changes to Refund and Return Policy:

We reserve the right to modify this refund and return policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at info@therehabstreet.com.